Thank you for participating in our “I Was Caught Being Extraordinary” program to help facilitate raising the bar of our services to our most valuable customers! This program works similar to the “Undercover Boss” program which you may be familiar with.
Your responsibility is to come to our Chick-fil-A® at 4204 Portsmouth Blvd Chesapeake Sq (only) and place a MOBILE CURBSIDE order on your phone within 2-3 days of accepting this offer. It can be anytime of the service day. Just remember…..NO SUNDAYS!! Your order can be whatever you like and as large as you like. When you turn in your scoresheet, our store is going to “refund” the cost of one whole individual meal to your app within 48 hours. That way, on your next order you will be able to eat one meal free as our thank you for participating.
For example: If you order a full meal and a signature salad for another guest, we will send a “reward” for one free meal OR a free signature salad to your app, not both.
When your server comes to serve you please do not reveal to them that you are participating in this program or evaluating them in any way. It must be completely anonymous and random. Just go through the order process like a normal curbside order.
Evaluate your server and score their service to you immediately after being served so that your evaluation is fresh and complete: please be very honest about the service you receive in order to make this tool most effective. Be neither overly gracious to your server beyond the actual service you receive nor overly critical but rather as impartial as possible. When you are ready to complete the questionnaire, click the button at the bottom of this page. You'll need your receipt handy to input information from it as well.Hit “send” and you are done!! Servers who receive a certain high score will win a cash award and be commended for their service as an encouragement to them and as a teaching tool to others. Servers who miss the mark will be trained further so that they can qualify for the prize the next time. Thank you so much for participating!!!